Privacy Policy

2. Information We Collect

We may collect the following categories of information depending on how you interact with Pnplatform:

• Contact and account information — such as your name, email address, company name, and any other details you provide when requesting access, registering for an account, or contacting us.
• Technical and usage data — such as IP address, browser type, device identifiers, pages visited, referring URLs, and interaction patterns collected automatically when you use our website or platform.
• Communications — records of correspondence if you contact us via email, forms, or other channels, including the content of your inquiries.
• Platform activity data — information generated through your use of platform features, including configuration preferences and session logs, to the extent applicable to the services provided.

We do not knowingly collect sensitive personal data (such as health information, biometric data, or similar categories) through our website, and such information should not be submitted to us.

3. How We Use Information

We use the information we collect for purposes that may include:

• Providing, operating, maintaining, and improving our website and platform;
• Responding to inquiries, requests for access, and support questions;
• Communicating with you about updates, service notices, or administrative matters;
• Monitoring usage patterns to improve functionality, security, and reliability;
• Detecting, preventing, and addressing technical issues, fraud, or misuse of our services;
• Complying with applicable legal obligations and enforcing our terms and policies.

We do not use personal information for automated decision-making that produces legal or similarly significant effects concerning individuals without appropriate safeguards.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract or take steps prior to entering one, our legitimate interests in operating and improving our services, and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time by contacting us.

5. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to support core functionality, remember preferences, and analyze aggregate usage trends. You can configure your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the website may not function properly without them. Where required by applicable law, we will seek your consent before placing non-essential cookies.

6. How We Share Information

We do not sell personal information. We may share information in the following limited circumstances:

• Service providers — with vendors who perform functions on our behalf, such as hosting, analytics, or communications, under confidentiality obligations consistent with this policy;
• Legal compliance — where disclosure is required to comply with applicable law, regulation, legal process, or governmental request;
• Business transfers — in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality arrangements;
• With your consent — where you have explicitly authorized us to share information for a specified purpose.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the duration of our relationship with you, legal and regulatory obligations, and the resolution of disputes or enforcement of agreements.

8. Data Security

We implement reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to us.

9. International Data Transfers

If information is transferred across borders, we will take appropriate steps, where required, to ensure that such transfers comply with applicable data protection laws, including the use of appropriate contractual safeguards where applicable.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to access, correct, delete, restrict, or object to certain processing, as well as the right to data portability and the right to withdraw consent where processing is based on consent. To exercise any applicable rights, please contact us using the details on our website. We will respond to verified requests in accordance with applicable law.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their respective privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this Privacy Policy periodically.